Cancellation & Refund Policy
Effective date: 18 August 2026
1. ₹99 STore Listing
The ₹99 Listing is a one-time digital onboarding/listing service. Once the listing/onboarding service has been initiated, refunds may not be available except where required by applicable law or where STore is unable to provide the purchased service.
2. Monthly Plans
Customers may cancel future renewal of monthly subscriptions. Cancellation normally prevents the next renewal and does not automatically create a refund for a billing period that has already started.
3. Annual Plans
Annual plans may be offered with a 10% discount. Cancellation and refund requests for annual plans will be assessed according to the plan terms, service usage and applicable law.
4. Duplicate or Incorrect Charges
If you believe you have been charged incorrectly or more than once for the same transaction, contact STore support with the relevant transaction details so the matter can be investigated.
5. Service Failure
If payment has been successfully completed but the purchased service cannot be activated due to a technical issue attributable to STore, we will investigate and may provide activation, correction or an appropriate refund where applicable.
6. Refund Processing
Approved refunds will be processed through the applicable payment provider. Bank/payment-provider processing times may apply.
7. Contact
Refund and cancellation requests should be submitted through the support/contact facility provided on the STore platform.